Company Profile : Concentrix Technologies India Pvt. LtdConcentrix, a wholly owned subsidiary of SYNNEX Corporation, is a Top 10 global leader in customer engagement, technology and process innovation. We provide industry leading scale and delivery reach, deep domain expertise, advanced analytics, and innovative technology platform solutions which enhance our ability to deliver superior business outcomes and world class customer experience. Our global delivery centres provide world class business services, with over 45,000 staff, speaking over 40 languages, in 50+ cities across 36 countries.
Company Name : Concentrix Technologies India Pvt. Ltd
Company Designation : Assistant Manager Operations
Qualification : UG: Any Graduate - Any Specialization
PG:Any Postgraduate
UG: Any Graduate - Any Specialization
Experience : 5 - 8 yrs
Salary : Not Disclosed by Recruiter
Location : Gurgaon
Job Desciption : A wholly ownedsubsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader inhigh-value global business services. It partners with its clients to deliver end-to-endcustomer engagement services, technology innovations, analytics, processoptimization, and business improvements. The global business services firmtransforms the customer experience, and streamlines front and back office andindustry-specific processes to provide the highest value from every customerinteraction. Based in 25 countries with a staff of more than 70,000 who speak40 languages, Concentrix offers industry expertise in 10 industries: Banking& Financial Services, Healthcare & Pharmaceutical, Insurance,Technology, Consumer Electronics, Retail & e-Commerce, Government &Public Sector, Media & Communications, Automotive and Travel,Transportation & Touris
Roles &Responsibilities:-Responsible for managing the operations seamlessly and timely SLAdelivery along with maintaining high levels of employee and customersatisfaction
Establish & Manage Relationships / Engagement with theClients.
Oversight of team organizes resources, sets goals,carries out strategy from Executives and client on a day to day basis;reporting responsibilities
Responsible for following agreed governance model,escalation & communication plan
To ensure team members achieve agreed standards in relation to theirjob assignments.
To ensure training of new staff on the corporate policy rules tobe adhered to
To ensure that the buddy system is put in place to maintain theoperation with minimal disruption in times of annual leave/ sick leave/ studyleave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing andnurturing the existing relationships to ensure operational cohesion &effective foundation for future growth
Taking weekly and monthly calls with clients to understand theexpectations from the teams and provided updates
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives inprocess
Coach & mentor Team lead so that they are able to manage theirteams better
Apply mode : Walkin Interview
Walkin Date : 7th November - 11th November
Walkin Time : 11AM-3PM
Walkin Venue : Concentrix Daksh Services India Pvt.Ltd.
16th Floor, Building 14 C , DLF Cyber City, Gurgaon 122003
Near Phase 3 Rapid Metro Station