Company Name: spoonjoy.comDesignation: Customer Experience Manager
Qualification: Any Graduates
Experience: 0 to 2 years
Location: Bangalore
Salary: Rs 2 LPA to Rs 2.5 LPA
Job Description:
The candidate will be involved in managing customer experience through communication with customer & working with operations team from placing the order, to successful delivery of the order
Communicating with the customer through Phone, e-mail or chat client, to resolve any customer queries & complaints
Monitoring the customer experience through feedback and working with the operations team to improve the overall process.
Skills Required:
Good communication, analytical and problem solving skills
Hands on working experience with computer applications like MS Word, MS Excel
Familiarity with internet use
Attention to detail
Interview Process:
Written Test(General Aptitude)
Multiple rounds of face to face interviews
Apply mode: Online
Last Date: Sep 2015
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