Company Names:Tech Mahindra
Designation:Associate/Senior Associate
Qualification: Any Graduate
Experience: 0 – 5 Years
Location: Pune
Salary: As Per Industry
Job Description:
Job Responsibilities:
1.Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
2.Follow-up/ update ticket for every call to ensure timely closure.
3.Call ownership, drive to resolution and communication with customer.
4.Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
5.Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
6.Proactive monitoring & Perform documented Escalation process.
7.Troubleshooting on Application Support (Off Shelf or Customized).
8.Troubleshooting on Printers & MFDs.
9.Troubleshooting on VPN software and Collaboration tools.
10.Troubleshooting on Password Reset tools and Remote Control tools.
11.Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking.
12.Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).
13.Interaction with internal and external stakeholders.
Skills:
1.Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
2.CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST).
3.Comp TIA PDI+.
4.Microsoft Office Specialist (MOS).
5.ITIL Service Desk Institute Analyst.
6.Excellent verbal and written communication skills.
Apply Mode: Walk In
Walk In Date: Monday To Saturday 2015
Walk-In Time : 10:30 AM – 02:00 PM
Interview Venue:
Tech Mahindra, Hinjewadi,
Phase 3, Pune.