Company Name: Amazon
Designation: Transportation Operations Specialist
Qualification: Any Graduate/PG.
Experience: 0 - 4 Years
Location: Hyderabad / Secunderabad
Salary: INR 3,25,000 - 3,75,000 P.A.
Job Description:
Communicate with stakeholders (over phone or email) with a problem solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Ensure to surpass all performance and quality goals
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
Providing real-time customer experience by working in 24*7 operating environment.
Apply Mode: Online
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